Frequently Asked Questions

The choice between an automatic or semi-automatic strapping machine depends on several technical parameters: the dimensions and weight of the packages, the daily strapping volume, and the operating environment (shipping station or integration into an automated production line).
Our specialists are available to analyze your needs and guide you toward the most efficient equipment suited to your industrial process.

Regardless of the environment, strapping ensures all types of loads are securely held in place without risk of damage. We offer a wide range of strapping materials—steel, polyester (PET), or polypropylene (PP)—available in rolls. These solutions guarantee excellent reliability during transport and handling.

The main difference lies in the core size. Manual rollers are designed with a 40 x 40 cm core, while mechanical rollers have a more compact 20 x 20 cm core.

The choice between a manual or automatic strapping tool for polypropylene (PP) or polyester (PET) straps depends on your packaging volume, the desired level of automation, and your efficiency needs. Manual tools are ideal for low-speed and one-off operations, while automatic models, like the IQ-31, offer increased speed and consistency for high-volume environments.

Steel strapping is the preferred choice for strapping heavy, rigid, or sharp-edged loads. It is the strongest material available on the market, offering excellent tensile strength, high dimensional stability, and optimal durability, even under extreme conditions.

It is particularly recommended for:

• Strapping construction materials (pipes, steel bars, raw wood)
• Very heavy palletized loads
• Long-distance maritime or rail transport
• Environments exposed to heat, humidity, or impact

The 3-in-1 steel strapping tool combines the three steps of strapping —tensioning, crimping, and cutting— in a single device, offering many advantages over conventional tools used separately.

Yes, using a strapping dispenser is strongly recommended, whether for steel, polypropylene (PP), or polyester (PET) strapping.

• Saves time: Strapping unwinds easily and remains accessible at all times, speeding up the strapping process.
• Increased safety: Prevents strapping from dragging on the floor, reducing the risk of falls, tangling, or injury.
• Space organization: The workstation remains clean and organized, improving efficiency and productivity
• Universal compatibility: There are models suitable for all types of strapping (steel, PET, PP) and coils (wide or narrow core).
• Mobility: Most dispensers are on wheels, allowing the strapping to be easily moved from one station to another.

*Typical applications
Ideal for production floors, shipping warehouses, or mobile strapping areas.

No, it is essential to use labels specifically designed for color inkjet printing. Not all labels are compatible: using the wrong type can affect print quality, color durability, or even damage the printhead. For optimal performance and reliability, choose Epson-certified media or labels compatible with pigment-based inkjet printing.

Absolutely. For businesses, a color label printer offers a cost-effective and efficient way to manage the entire label printing process internally. With a high-quality Epson printer, there’s no need to outsource—everything can be handled in-house, saving time and giving you full control over your label production.

The cost per label is a key factor in calculating the potential savings with your printer. To get a detailed cost estimate, we recommend speaking with a representative.
Generally, the cost per label can be categorized based on four levels of ink coverage:

Low ink coverage: $0.02 per square inch (PSI)
Low-medium coverage: $0.05 PSI
Medium-high coverage: $0.11 PSI
High coverage: $0.21 PSI

Epson color label printers allow you to produce high-quality labels at a competitive cost. They’re perfect for creating professional, colorful, and eye-catching labels tailored to the needs of small businesses. Easily customize the size, font, and design of your labels, then print them on demand. By eliminating the need for a graphic design agency, you can achieve significant long-term savings.

Label Boost automatically customizes color shipping labels using Epson ColorWorks printers. It transforms simple labels into dynamic marketing tools while improving logistics operations and reducing costs.

Yes, several accessories are available for Epson ColorWorks printers, including a label rewinder and an output tray. Stay tuned for new products coming soon!

No. Epson ColorWorks printers use a four-color ink system (YMCK: Yellow, Magenta, Cyan, Black). To achieve the desired shades and ensure optimal print quality, the combined use of all the cartridges is required.

Not at all. If you’re familiar with using a standard printer, you’ll find the Epson ColorWorks printer just as easy to use—if not more intuitive!
It guides you step by step during setup, consumable loading, and automatically notifies you when it’s time to replace an ink cartridge or maintenance box. With its color display, it shows clear instructions with images and explanatory text for an easy and quick user experience.

• We ship daily via Canpar, FedEx, Dicom, Purolator and UPS.
• Any applicable customs fees are the responsibility of the customer.
• Need express shipping? Contact us directly and we’ll tailor the delivery to your needs.
• You may also choose to use your own carrier.

Important: Please provide a complete address (no P.O. boxes).

• All prices are displayed in Canadian dollars (CAD) or US dollars (USD).
• Businesses with good credit can benefit from net 30-day terms upon submission of three business references and a banking contact.
• Pending account opening, payments can be made via Visa, MasterCard, or PayPal.

Yes.
Due to the costs associated with invoicing, packaging, and order preparation, any order under $50.00 will be subject to a $5.00 surcharge.

Please fill out the account opening form and send it to the following address:
genevieve@boompack.com

There are several effective solutions for protecting your products inside boxes.
We offer:
Bubble wrap: ideal for cushioning shocks and wrapping fragile items.

Protective foam: perfect for cushioning delicate or scratch-sensitive items.Cushioning paper: economical, environmentally friendly, and effective for filling voids and stabilizing products.

Not sure which option is best?
Our representatives will be happy to advise you on the best protection solution for your products and your industry.

Common bubble wrap sizes:

Small bubble wrap (3/16 in – approximately 5 mm)
Ideal for light, fragile, or small items
Perfect for wrapping items directly

Medium bubble wrap (5/16 in – approximately 8 mm)
Good all-around protection
Suitable for cushioning items inside the box

Large bubble wrap (1/2 in – approximately 13 mm)
Ideal for filling voids and absorbing shock
Suitable for larger or heavier products

Helpful tips:
For a very fragile product, use small bubble wrap in several layers.
To protect corners or edges, large bubble wrap is more effective.
When in doubt, combine bubble wrap with cushioning paper or foam for maximum protection.

Need help choosing?
Our specialists can guide you toward the ideal solution based on your product, shipping methods, and budget.

Yes. All our products are guaranteed against defects in materials and workmanship under normal use. Depending on the case, Boom Pack may, at its discretion or in accordance with the manufacturer’s warranty, repair, replace, or issue a credit for the affected product.

• Before making any return, please contact our customer service team for shipping instructions.
• Returns must be shipped prepaid and in resaleable condition with the original packaging.
• All returns are subject to inspection before a refund or credit is issued.
• Returns must be made within 30 days of purchase.
  
  Customized or special-order items are non-exchangeable and non-refundable.

Despite all our efforts to ensure the accuracy of the information, errors may occur. If this happens, you will be informed at the time of finalizing your order. Prices, specifications, and delivery conditions are subject to change without notice. Boom Pack reserves the right to cancel an order in the event of a clear error.

Thermal transfer labels use a heated ribbon to transfer ink onto the labels, while direct thermal labels have ink embedded directly in the heat-sensitive material. Inkjet labels, on the other hand, use liquid ink cartridges to print.

Yes, the minimum is one case.

No, thermal printers are designed for monochrome printing. For high-quality color labels, choose the Epson ColorWorks range, the benchmark in color printing.

Using weather-resistant labels ensures the durability and legibility of your information, even in the most extreme conditions. Rain, sun, humidity, cold, or heat: these labels remain intact, ensuring reliable traceability and a professional brand image in any circumstance.

Direct thermal labels have a limited lifespan, typically lasting 6 to 8 months before they begin to fade. Thermal transfer labels, on the other hand, are more durable and can last up to 2 years or more—sometimes even 5 years or longer, depending on the material used.

Yes, they are not available on our website, but you can contact our sales team to request a quote.

Naturally, we offer high-quality labels.

There are several types of label materials, depending on their intended use and the surface they’ll be applied to. Here are the main ones:

Paper
Ideal for indoor or temporary use.
Less resistant to moisture and tearing.

Polypropylene (PP)
Water-, chemical-, and abrasion-resistant.
Used for durable labels, especially in industrial environments.

Polyester (PET)
Highly durable; resists heat, solvents, and moisture.
Perfect for safety labels, electronic equipment, and more.

Vinyl
Flexible and tough—ideal for irregular or curved surfaces.
Commonly used for long-lasting outdoor stickers.

Direct thermal or thermal transfer
Used for on-demand label printing (e.g., in logistics).
Requires compatible paper or film for thermal printing.

Yes, we produce custom labels to suit all your needs.

There are no returns on custom or specialty application labels.
Regular labels may be returned within 30 days of receiving the order.